Posts Tagged “communication 2.0”

Communication 2.0 - How an online invoicing company is engaging it's customers - An interview with Saul Colt of Freshbooks

By | July 31, 2008

I’ve been fortunate enough to meet Saul Colt at several conferences over the last year and on Twitter. He’s always outgoing and eager to chat, he’s also a fellow Canuck. Saul is the Head of Magic (really) at Freshbooks, an online invoicing company which “pushes the envelope”. Freshbooks has garnered plenty of notice by influential […]

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Communication 2.0 - Zappos: a Social Media Success Story. Interview with Tony Hsieh

By | July 9, 2008

I am very happy to announce that Tony Hsieh, the CEO of Zappos agreed to an interview with me. Zappos is known as the best online shoe store in the business, but they are now offering much more. A quick blog search will tell you how happy Zappos’ customers and staff are. They are truly […]

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Communication 2.0 - Southwest Airlines is using micro-blogging to reach consumers - an interview with @SouthwestAir

By | July 2, 2008

Last Wednesday I posted my first Communication 2.0 Interview with @comcastcares. The following chat is with Shannon Ferguson from Southwest Airlines. Southwest certainly gets it when it comes to using Web 2.0 to reach consumers. I recommend you check out their blog, Nuts About Southwest. The blog traffic has increased by 30,000 visitors since this […]

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Communication 2.0 - How Comcast is using Twitter to care - an interview with @ComCastcares, Frank Eliason

By | June 25, 2008

The following is an interview I conducted with Frank Eliason, Customer Service Manager for Comcast at their Corporate Headquarters. A few months ago Frank created an account on Twitter called @comcastcares. Over a short amount of time he has become a popular destination to have problems solved and questions about Comcast answered quickly. This is […]

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