Digital Marketing and Social Media Strategy

Foursquare listens

Missing oauth_token parameter. Foursquare error.

Quality customer service can keep customers hooked. I’ve always been a stickler for it, and I love to share stories of great customer service.

Last week I ran into an issue with an updated version of Foursquare on my iPhone. When I tried to check-in to my local sub shop, I got an error message (right).

As a long time fan of Foursquare, I decided to take a screenshot and tweet the image to Twitpic. I did this to see if others were having the same problem.

It turned out that other folks were having the problem too, but one reply pleasantly surprised me.

[blackbirdpie url=”!/4sqsupport/statuses/18046270429995009″]

Thank you @4sqsupport for listening to your users.

I’ve written before about how I have been feeling tired of checking in. This type of customer service certainly rejuvenates my interest and excitement over location based services, especially Foursquare (of course).


View more posts from this author