Digital Marketing and Social Media Strategy

Flip Camera has awesome customer service

Flip Camera's Customer Service Rocks

On March 16, I was sitting in the Blogger Lounge in the Austin Convention Center for SXSW Interactive. The good folks at Zappos were doing a giveaway via Twitter, to the first tweet from the lounge. I was the proud winner of a Flip camera!

I’ve always wanted a Flip camera. I was slightly bummed that I didn’t win an HD one, but beggars can’t be choosers. I was thrilled to win the Flip regardless of it’s type. It’s an older model that actually takes Double A batteries, which is convenient when traveling.

Today my Flip was dead. I replaced the batteries, but the new juice did nothing to resuscitate it. I checked Flip’s website and found a customer service number, so I thought I’d give it a shout to see what could be done. Did I mention this was on a Sunday?

I rang the number and was pleasantly surprised when a human answered their support extension. She was charming and friendly, very happy for someone stuck at the office on a Sunday.

As it happens, the Flip doesn’t do well when you allow the batteries to die completely. In fact, it takes up to 72 hours for the camera to reset itself. You need to remove the dead batteries and leave the device alone, for three days. It’s a bummer this is the case, but I’m not complaining. This post isn’t about the device, it’s about how awesome Pure Digital Technologies’ (Flip’s parent company) customer support is.

Kudos to the good people at Flip for answering the phone on a Sunday, and for being knowledgable, curteous and friendly. Thanks also to Zappos for the Flip. Cheers.

Dave

http://www.davemadethat.com

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  • Bravo Flip! I'm hoping the Web 2.0 movement will help woo companies back to a customer sanctification focus.

  • Me too :-)

  • CoolpapaC

    I Love my Flip HD and been impressed with the quality and ease of use. Great to know there professionalism extends through the customer channels. BTW- where was the CS person located you spoke with?

  • I didn't actually ask her, but I am certain in the U.S.

  • medela backpack

    Indeed it is!

    Donna

  • Nice to see you actually got a person on the phone. When my PC, a toshiba, died, I assure you the person on the other line had a terribly rich accent and they were not very friendly.

  • I only wish my Flip camera still worked :-( it never recovered.

    Sorry to hear about your Toshiba experience.

  • Nice to see you actually got a person on the phone. When my PC, a toshiba, died, I assure you the person on the other line had a terribly rich accent and they were not very friendly.

  • I only wish my Flip camera still worked :-( it never recovered.

    Sorry to hear about your Toshiba experience.

  • Jay

    I have a problem in trying to download a few videos I took today. All of the videos showed on the screen, but only one was saved because I disconnected from the USB port, perhaps too soon. The camera indicates there are still 64 minutes of recordable time available, so that means the videos are hung up because of what I did.
    Can you help me rescue the others?
    I am using a Toshiba L505 computer running on Windows7

  • Sorry Jay. I recommend you contact Flip's support department.

  • The camera indicates there are still 64 minutes of recordable time available,Thank for sharing.

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  • I must disagree! I’ve been waiting for a resolution to a problem with my Flip camcorder for over two weeks – their customer service is abysmal!

  • Sorry to hear that Calum.
    I guess thins may have changed there.

    I hope it gets sorted out for you soon.