December 28, 2008
Give props where props are due
Having been a server in restaurants and bars, I understand the ups and downs of customer service. I’ve worked in retail and my heart goes out to people in that business, because it is not as much fun as it may seem. My (ex-server) wife and I always tip 20% wherever we go.
I try to make it a habit of going the extra mile when a server is great. I’ve called restaurant managers to compliment the server we had, I’ve emailed head offices of businesses to tell them how a customer service person went above and beyond. We are too easy to complain when things don’t go our way, but we often forget about sharing the good stuff.
As an extra gesture you can write a positive review on services like Urban Spoon, Yelp and Google.
I should add that this post began as a bitch fest about some bad service I received recently. On re-reading the above I’ve decided to omit the negative part.
Don’t forget to tip your server. :-)