News from Twitter HQ on account suspensions

Part 3 of my headache.

I got an email from a person at Twitter:

Hello,

I saw the thread on Satisfaction and noticed your @replies regarding your account problems.  My apologies for the confusion; I’m looking into your account issues now, and I’ll be in touch with more information soon.

Thanks,
C

Wow, it’s my first interaction with a Twitter employee. While I appreciate the message, I’m still waiting to hear from the top dogs on what’s going on.

I also just saw a message from Jason Goldman, Official Twitter Rep

We’ve found that around seven accounts were accidentally suspended. They were mistakenly identified as spam; we are working to restore these accounts now.

While we have automated tools to identify spam, human review is still required before suspending accounts. Despite those safeguards, false positives can still occur and that’s what happened in this case.

I’m really sorry to those users who were affected by this mistake. We’re going to work a lot harder to make sure something like this doesn’t happen again.

1. How To Stop Spam
2. Twitter Avatars