Digital Marketing and Social Media Strategy

Service fees suck / Support local business

I’m very excited about the Sonic Youth concert April 25 in Nashville. I’m excited because I haven’t seen them in about 10 years or so. I’ve been a fan for a long time.

I was a member of the “Sonic Death” fan club back in the early 80’s. I even got to speak to Thurston Moore on a radio call-in show. I have no idea what I asked him, it was too long ago. I would love to make this post all about my love for Sonic Youth, but it’s not. It’s about Ticketmaster and it’s about how we need to remember to support local businesses.

I went to Ticketmaster.com on Friday to purchase a ticket to the show. Tickets are $25.00, which seemed like a decent enough price to me. I went through the details and when it came to finalizing my purchase, I noticed the price had increased by more than $10.00.

TicketMaster Service Fees Suck

Additional fees:

  • Facility charge $1.00 – Isn’t this suppose to be part of the cost of the ticket in the first place?
  • “Convenience” charge $6.25 – Well, isn’t that convenient? In my best Church Lady impression.
  • Order processing charge $3.40 – Isn’t this process computerized? Are they paying the computers?

 

The Happy Ending

This story has a happy ending. There is an incredible record shop in Nashville called Grimey’s. It reminds me a lot of Rotate This and (the sadly defunct) Record Peddler in Toronto. Think of the shop in the movie “High Fidelity” to get an idea of what I’m talking about.

I called Grimey’s when I discovered Ticketmaster’s crazy fees. The cool dude who answered the phone told me they had tickets for $27.00, $2.00 more than the regular price, now that’s convenient.

When I popped in to the store to buy the ticket the guy informed me that he was going to the show too. He’s very excited to see Sonic Youth for his first time, he has also been a long time fan. Nice.

I was hoping to find the Grimey’s staffer at the show, so I could buy him a beer or three.

Dave

http://www.davemadethat.com

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  • Wow, that’s quite a difference in price there! Convenience, my foot! :)

  • Wow, that’s quite a difference in price there! Convenience, my foot! :)

  • YES!! The convenience of spending more money. What sweet folks they are over there at TM. ;) Let’s hear it for local biz.

  • YES!! The convenience of spending more money. What sweet folks they are over there at TM. ;) Let’s here it for local biz.

  • Awesome story. I’m proud to say I work part-time at Grimey’s, and we’re happy to offer tickets for local shows without the eye-poke that is the Ticketmaster convenience charge. It’s always fun for us to have folks come in and share their enthusiasm about these shows–something each and every member of the Grimey’s staff can relate to.

    Since I’ve been working at Grimey’s, I’ve realized more and more how important great small business is to our city’s culture. Buy local (and bring your posse)!

  • Awesome story. I’m proud to say I work part-time at Grimey’s, and we’re happy to offer tickets for local shows without the eye-poke that is the Ticketmaster convenience charge. It’s always fun for us to have folks come in and share their enthusiasm about these shows–something each and every member of the Grimey’s staff can relate to.

    Since I’ve been working at Grimey’s, I’ve realized more and more how important great small business is to our city’s culture. Buy local (and bring your posse)!

  • Thanks for your replies @Stephen and @Josh.
    Thanks to @Aaron for working for such a cool place too. I’m loving me some Grimey’s! :-)
    Local businesses can leave a much stronger mark on people too. Like my relationship with Suspect Video in Toronto which I blogged about a few weeks back: http://snurl.com/201b8
    Cheers,
    Dave

  • Thanks for your replies @Stephen and @Josh.
    Thanks to @Aaron for working for such a cool place too. I’m loving me some Grimey’s! :-)

    Local businesses can leave a much stronger mark on people too. Like my relationship with Suspect Video in Toronto which I blogged about a few weeks back: http://snurl.com/201b8

    Cheers,
    Dave