Digital Marketing and Social Media Strategy

Office Depot BAD, Ning GOOD

Yesterday, I spent about 10 minutes on the phone with Off Depot‘s customer service department. I was searching for an item on their website, but was having trouble, because I wasn’t sure I was using the correct terms for it. I went through the typical automation at the beginning of the call, which is pretty standard these days. Then I was put through to a woman in customer service. She was friendly, but her English was quite poor. I explained what I was looking for, but I don’t think she understood. I was placed on hold, then suddenly transfered to technical support. There was no way to return to the main prompt, so I had to hang up and call again.

The second call was answered by another friendly person. Unfortunately, the gentleman spoke less English than the woman. He had no clue what I was talking about, and kept asking me for a product number. If I had the number why would I have called him in the first place? Hmrf.

Don’t be fooled by their logo, clearly they are not “taking care of business”. I gave up.

On the lighter side, I sent an email to customer service at Ning. I’m considering setting something up on their free social networking service, but need to have a question answered before I do. I searched their site, forum and FAQ for the answer, but I couldn’t find. 24 hours later I received a reply from Ning with a clear answer to my question. He started the reply with “Good question”, which they may say to everyone, but either way it did make me feel good at first read.

I should note that in both cases I tried to find the answer myself before harassing the customer service departments, but that’s why they are there.

Have you had any exceptional or exceptionally poor customer service lately?

[tags]bad customer service, bad customer service, office depot customer service, office depot, ning customer service, ning[/tags]

Dave

http://www.davemadethat.com

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    There are some people who say that top branded drugs are way more effective than the generic ones. However, this does not hold much truth when it comes to the generic medicines which are sold here. An online pharmacy which offers generic medicines at affordable prices. If you have been diagnosed with a sickness and your medication requires you to spend a lot for your medicines, you don't have to worry about this anymore. You can buy cialis and get a discount when you keep on buying the same drug. When you cannot tolerate the high price of branded medicines, your only option is an online pharmacy, since it is compassionate with your need for reasonably priced drugs.

    If your medication calls for high-priced branded medicines, why not generic cialis? This is an alternative which is provided at your affordable online drug store. One of the advantages that you can get from this store is the fact that its medicines can be bought for very low prices. You can order generic drugs at the website. These medicines are formulated with ingredients which are equal to the ones which make up branded drugs. However, the prices of the two are entirely different. Even though the prices of generic drugs and branded drugs vary widely, the effects are still the same. This is due to the fact that the medicines which are sold at this online pharmacy have been approved by worldwide organizations. The effectiveness and the quality of the generic drugs are regarded as excellent. The legality of these drugs has been supported by international regulatory boards. Some of these authorities are South Africa MCC, USA FDA, and WHO.

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    You can buy cialis when you are diagnosed with a sickness. Serious ailments such as cancer or manic depression can be treated with some of the medicines sold at this online pharmacy.

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